If you are a new Client, visiting CVC for the first time, you need to register your pet and your basic information as a pet parent. We need you to sign a registration form available on the reception counter. Check up and wellness physical check are on a first come first serve basis. For surgeries like castration, spay, and grooming appointment must be booked in advance. Other time consuming procedure like dental cleaning also needs an appointment. You can cancel the appointment maximum 4 hours before your booked appointment. If in case you arrive late for appointment time, your slot will be exchange for the later slots. WE also do a drop off and collect later. This means you can drop your pet at 10 am and then collect later after your office hours.

We do also collection and drop off. This means we can collect your pet for your appointment and deliver it back to you after the appointment or you can collect later. Surgeries if not emergency are usually done in the morning between Sundays to Wednesdays. Unless there is a need to do emergency surgeries then appointment must be followed as per client need.All services must be paid in advance. IN case there is a need to waive this policy, payment will be after the service rendered. Payment could be in cash, debit card, credit cards and bank transfers.